Returns & Exchanges
Effective August 24, 2026
We want every purchase on seduce.store to feel safe. Because perfume is a personal, hygiene-sensitive product, our return policy is designed to be fair to both sides — protecting you from a problem item, while preserving product integrity.
Exchanges are accepted if
- The product is damaged or has a manufacturing defect upon arrival (broken bottle, leaking, non-functioning atomizer).
- We shipped the wrong variant or quantity.
- The packaging seal is damaged or already opened when the package arrives.
To speed up your claim, please include an uncut unboxing video of the still-sealed package. This serves as the primary evidence during verification.
What cannot be returned
- Products with a broken seal or that have been used, except for a manufacturing defect.
- Personal scent-preference mismatch (scent is subjective — we recommend trying our Scent Quiz before buying).
- Claims submitted after the deadline below.
Deadline & process
- Report within 48 hours of receiving the package.
- Contact us by email including your order number, photo/video evidence, and a description of the issue.
- Once we verify it, we will send a replacement item (our priority) or a refund if stock is unavailable.
- Refunds are processed to the original payment method within 3–7 business days after we receive the returned item.
Return shipping cost
If the issue is on our end (defect, wrong item shipped), we cover the return shipping. For any other case, shipping cost is borne by the buyer.
Need help with an order? Email us at seduceid@gmail.com. Our team assists during business hours. Also see our Terms & Conditions and Privacy Policy.