Frequently Asked Questions
Everything you need to know about SEDUCE products, authenticity, ordering, and shipping.
Products
What is extrait de parfum, and how is it different from Eau de Parfum (EDP)?
Extrait de parfum has a higher fragrance oil concentration than EDP or EDT, giving it a longer-lasting scent and a more personal sillage that doesn't spread as far.
What sizes does SEDUCE come in?
Two sizes: 50mL (our main size) and Travel Size 2mL (to try a variant first or take with you while traveling). The formula is identical, only the packaging differs.
Are SEDUCE products safe and officially licensed?
Yes — every SEDUCE product is BPOM-registered and halal-certified.
Is this perfume safe for sensitive skin?
As with any perfume, we recommend doing a small patch test before full use, especially if you have a history of sensitive skin.
Product Authenticity
How can I make sure the SEDUCE product I bought is genuine?
Every SEDUCE unit comes with a unique security sticker containing a code & PIN. Scan the QR code on the packaging or enter it manually on our Authenticity Verification page — the system will tell you the authenticity status instantly.
What does it mean if the code on the sticker has already been scanned by someone else?
It means that code has already been verified before. If you're the first buyer of that unit, that's completely normal. But if you bought it from a reseller or as a used item and it shows "already verified," we recommend being cautious and confirming with the seller.
If I buy on Shopee/Tokopedia, is authenticity still guaranteed?
Yes, as long as you buy from our official stores on those marketplaces. It can still be verified using the same code & PIN on the packaging.
Ordering & Payment
What payment methods are available?
QRIS, Virtual Account, and e-wallets, processed through a licensed payment gateway.
Can I check out without creating a member account first?
Yes, checkout doesn't require a member account. But we recommend registering products you've bought on our verification page to activate the warranty and automatically join the monthly giveaway.
Shipping
Which couriers do you ship with?
JNE, J&T, and POS Indonesia, depending on which options are available for your address at checkout.
How long does delivery take?
It follows each courier's own estimate. Once we hand the package to the courier, transit time is beyond our control — but if there's an issue, we'll still help with the claim.
Do you ship internationally?
Returns & Exchanges
If a product arrives damaged, how do I file a claim?
Report it within 48 hours of receiving the package, include an uncut unboxing video of the still-sealed package as evidence, and contact us by email. Full details are in our Return Policy.
Can I exchange a product if the scent doesn't suit my skin?
Personal scent-preference mismatch isn't covered for exchange (scent is subjective). We recommend trying our Scent Quiz before buying to reduce the risk of picking the wrong one.
Still have questions? Email us at seduceid@gmail.com. Also see our Terms & Conditions, Return Policy, and Privacy Policy.